We accept exchange of footwear and clothing in general, except for products that fall into the category "Underwear" (lingerie, socks, briefs, modelers).
The conditions for exchanges are:
- All merchandise must be unworn and in the same condition it was received (In the case of shoes and clothing, you must ONLY try them on a carpeted floor)
- The product must be in its original packaging and with the appropriate labels
- The deadline for exchange is 7 days after the product has been delivered.
- All the shipping cost must be paid by the customer.
The product can be exchanged for the same in a different size, or for any other product, as long as it is available in stock. In case of price difference, we can charge on delivery or refund the difference.
Underwear (lingerie, stockings, underwear, modeling ...):
- We do not accept exchanges, except for defective products that have not been worn.
We do not accept return of products that fall into the category "Underwear" (lingerie, socks, briefs, modelers ...).
With the exception of underwear, we accept return of any product has not been worn (In the case of shoes and clothing, you must ONLY try them on a carpeted floor), within a maximum of 7 days after the product has been delivered.
The money refund will be made via bank deposit (Only Japanese Banks) and the transfer fee is paid by the client.
The product can be returned by any Japanese postal services (Kuroneko Takyubin, Sagawa, Pelican, etc) that provides a traceable method to avoid any problems.
You will also be able to send the product using a Japanese convinience store close to you, the shipping must be paid by the client.
Please send the product you wish to return for the money refund following address:
123-0864 Tokyo-to Adachi-ku
Shikahama 8-11-11 K-6 Building 2F